Task Wrap-Up (WRP)
Below is an overview of the capabilities provided by the Task Wrap-Up plugin to enhance your Twilio Flex contact center operations.
Get started today! https://store.gravitymarketplace.io/gmkt-apps/wrp/details
The Task Wrap-Up plugin includes the following subscription plans:
- Free
- Starter
- Essentials
To purchase the Task Wrap-Up plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace.
If you do not have a Gravity Marketplace account sign up for a free account today!
Free Plan
$0/month, free forever
Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.
Our free plan includes the following capabilities:
- Automatic Wrap Up: Boost agent efficiency in your contact center. Our automatic wrap up feature streamlines task completion across channels, minimizing manual effort and optimizing workflow.
Starter Plan
$50/month or $550/year
Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.
Our starter plan includes all of the free plan features, plus the following capabilities:
- Time-Based Wrap Up: Our Time-Based Wrap Up feature allows you to set predefined time frames for seamless completion of inbound and outbound tasks across channels. Tailor your workflow, enhance productivity, and automate processes with ease.
Essentials Plan
$125/month or $1,375/year
Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.
Our essentials plan includes all of the starter plan features, plus the following capabilities:
- Extend Time-Based Wrap Up: Grant agents control over after-call work duration. With our Extend Time-Based Wrap Up feature, agents can manually prolong the wrap-up period when needed, ensuring thorough completion of tasks. Empower your team with flexibility and responsiveness in managing post-call activities.
- Queue Based Wrap Up: Exercise precise control over task wrap-up for agents with our Queue-Based Wrap Up feature. Customize wrap up settings based on queues, channels, and roles within your contact center. For instance, you can effortlessly configure 60 seconds for Sales team agents' to complete after-call work, while automating completing your Customer Service team tasks. Fulfill your unique use case needs with adaptable and efficient task management.