Blacklist (BLS) | Subscription Plans

The Blacklists plugin includes the following subscription plans:

• Free
• Starter
• Essentials
• Professional

To purchase the Blacklists plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace. 

If you do not have a Gravity Marketplace account sign up for a free account today!

Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.

Our free plan includes the following capabilities:

• Blacklists: Safeguard your Twilio Flex contact center by easily preventing unwanted spam calls and potential security threats from specific phone numbers. Our Blacklists feature empowers you to maintain control over inbound communication, ensuring a secure and uninterrupted workflow for your agents.
• Flex Insights Outcome: Efficiently generate reports and identify blocked tasks within your Flex Insights reporting in the contact center. This feature provides a quick and comprehensive overview of outcomes related to blocked tasks, enhancing visibility and enabling timely analysis.
• Default Country Code: Simplify the process of adding contacts to the blacklist by configuring a default country code. When manually adding contacts or importing them without a country code, the system will automatically apply the default country code. If a country code is provided during the addition or import, the system seamlessly adapts, ensuring accurate and efficient management of contacts within the blacklist.
• Blacklisted Contacts (25): On the Free plan, blacklist contacts are limited to 25 contacts. 
• Manually Backlist Contacts: .On the Free plan, you can blacklist up to 25 contacts. This limitation ensures basic control over unwanted communications while providing an entry-level option for managing blacklisted contacts within your Twilio Flex contact center. Consider upgrading to unlock additional capacity based on your evolving needs.

Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.

Our starter plan includes all of the free plan features, plus the following capabilities:

• Block Outbound Tasks: Enhance control over outbound communication by preventing agents from dialing contacts listed in the blacklist within your contact center.
• Allow Agents to Blacklist Contacts: Empower your agents by allowing them to add contacts to the blacklist directly from active tasks. With this feature, agents can take immediate action if they accidentally add a contact to the blacklist by providing the capability to remove them while still on the task. This functionality enhances agent autonomy and ensures a responsive and flexible approach to managing unwanted contacts within your contact center.  
• Blacklisted Contacts (250): With the Starter plan, you can expand your control over unwanted communications by blacklisting up to 250 contacts.
• Bulk Export Contacts: Streamline your processes by easily exporting all contacts from the blacklist as a .csv file. This feature provides a convenient and efficient way to manage and analyze blacklisted contacts outside of the system.

Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.

Our essentials plan includes all of the starter plan features, plus the following capabilities:

• Blacklisted Contacts (2,500): With the Essentials plan, you can significantly expand your control over unwanted communications by blacklisting up to 2,500 contacts.
• Bulk Import Contacts: Simplify the management of blacklisted contacts by easily importing them from external systems into your contact center. This feature streamlines the process, allowing you to efficiently bring in contact data from various sources and maintain an up-to-date blacklist.
• Bulk Delete Contacts: Enhance efficiency by quickly and efficiently deleting contacts in bulk from the blacklist. This feature provides a convenient way to manage and update the blacklist, ensuring that the process of removing unwanted contacts is swift and straightforward.
• Get Contacts API: Harness the power of the Get Contacts API to check the status of a phone number dialing into your contact center. With this API, seamlessly integrate requests into your Twilio Studio Flow. For example, route blacklisted contacts to a different flow or customize the message in your IVR. This feature empowers you to dynamically manage contact interactions, enhancing the flexibility and responsiveness of your contact center operations.

Take your business to the next level with the Professional plan, offering sophisticated features and dedicated support to meet the demands of your expanding business needs.

Our professional plan includes all of the essentials plan features, plus the following capabilities:

• Blacklisted Contacts (Unlimited): With the Professional plan, you benefit from unrestricted control over unwanted communications by having the ability to add an unlimited number of contacts to the blacklist.
• Lists Contacts API: Leverage the List Contacts API to obtain a comprehensive list of all contacts currently on your blacklist. 
• Create Contacts API: Utilize the Create Contacts API to seamlessly add new contacts to the blacklist programmatically from external systems and third-party services. 
• Update Contacts API: Leverage the Update Contacts API to effortlessly modify and update information for contacts on the blacklist. 
• Delete Contacts API: Utilize the Delete Contacts API to swiftly and programmatically remove contacts from the blacklist.