Dialpad Caller ID (DCI) | Subscription Plans

The Dialpad Caller ID plugin includes the following subscription plans:

• Free
• Starter
• Essentials

To purchase the Dialpad Caller ID plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace. 

If you do not have a Gravity Marketplace account sign up for a free account today!

Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.

Our free plan includes the following capabilities:

• Dialpad Caller ID: Empower agents with Dialpad Caller ID, enabling them to effortlessly choose the outbound caller ID when making calls to customers through the native Twilio Flex dialpad. On the Free plan, you can configure a single number that will automatically be selected for agents when making outbound calls using the dialpad. 
• Default Outbound Caller ID: Set the default caller ID for agent-initiated outbound calls. With plans higher than Free, agents can choose alternative numbers via the dialpad and easily reset to the default caller ID as needed.

Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.

Our starter plan includes all of the free plan features, plus the following capabilities:

• Manage Phone Numbers: Import only the necessary numbers from your Twilio console, providing agents with a quick and accessible selection in the dialpad when making outbound calls to customers. Simplify the process and enhance communication efficiency within your contact center.
• Default Queue: Streamline outbound call assignments by configuring a default queue within your contact center. This setting ensures that all outbound calls made from the dialpad are automatically assigned to the specified queue.
• Display Phone Number Friendly Name: Enhance agent efficiency by displaying friendly names rather than phone numbers in the dialpad. This feature enables agents to easily search and identify the right phone number when making outbound calls to customers.
• Append Phone Number Friendly Name: Optimize agent efficiency by displaying both the phone number and friendly name in the dialpad. This dual information setup allows agents to easily search and find the right phone number when making outbound calls to customers.

Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.

Our essentials plan includes all of the starter plan features, plus the following capabilities:

• Manage Verified Caller ID Phone Numbers: Simplify the integration of essential verified caller ids into your Twilio Flex contact center. Import only the necessary verified caller id phone numbers from your Twilio console, offering agents a swift and accessible selection in the dialpad during outbound calls to customers.
• Manage Agents: Enhance control by assigning individual agents their own default outbound caller IDs, streamlining efficiency and user experience. Agents can choose from imported phone numbers or verified caller IDs and easily reset the caller ID to their default configuration with a simple click. Empower agents with flexibility while maintaining centralized control over outbound communication in your contact center.