Click-to-Engage (C2E) | Subscription Plans

The Click-to-Engage plugin includes the following subscription plans:

• Free
• Starter
• Essentials
• Professional

To purchase the Click-to-Engage plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace. 

If you do not have a Gravity Marketplace account sign up for a free account today!

Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.

Our free plan includes the following capabilities:

• Click-to-Dial: Enable agents to seamlessly initiate outbound voice calls to customers within Twilio Flex by implementing Click-to-Dial. Agents can simply click on phone numbers displayed on any website they are viewing, streamlining the calling process and enhancing productivity.
• Default Outbound Caller ID: Define the default caller ID that will be automatically assigned when agents initiate outbound calls to customers through the plugin. Tailor the experience to align with your communication strategy and ensure a consistent and professional outbound calling presence.
• Default Country Code: Optimize your Click-to-Engage experience by selecting a default country code. The system will recognize phone numbers on websites during outbound calls, and if no country code is provided, it will automatically use the default one. When a country code is included with the phone number, the system seamlessly adapts, ensuring accurate and efficient dialing for your agents.
• Assignments (Limited): Easily designate users who can utilize the Click-to-Engage plugin, and you'll only incur charges for those assigned users. On the Free plan, enjoy the benefit of assigning up to 2 users at no cost. This streamlined assignment process ensures cost-effectiveness while providing flexibility in determining who can leverage the Click-to-Engage functionality.

Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.

Our starter plan includes all of the free plan features, plus the following capabilities:

• Click-to-Warm-Transfer: Facilitate smooth warm transfer calls as agents can effortlessly initiate transfers while engaged in tasks on any website. Enhance operational efficiency and customer interactions with the seamless integration of Click-to-Warm-Transfer.
• Assignments (Unlimited): With the Starter plan and above, enjoy unlimited user assignments for the Click-to-Engage plugin. Assign as many users as needed and only incur charges for those specifically designated to utilize the plugin. This flexibility ensures optimal usage of the Click-to-Engage functionality while maintaining cost efficiency for your organization.

Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.

Our essentials plan includes all of the starter plan features, plus the following capabilities:

• Verified Caller ID Phone Numbers: Empower users with the flexibility to choose between phone numbers and verified caller IDs when initiating outbound calls through the click-to-dial functionality. This feature provides a seamless experience, allowing users to select the most appropriate identification method for their outbound communication within Twilio Flex.
• Chrome Extension Outbound Caller ID Selector: Enhance agent control within the Click-to-Engage Chrome Extension by enabling them to seamlessly switch between different caller IDs when making outbound calls through the click-to-dial functionality. This feature provides agents with the flexibility to choose the most suitable caller ID for their outbound communication, optimizing the user experience and personalization.
• Chrome Extension Queue Selector: Provide agents using the Click-to-Engage Chrome Extension with the capability to effortlessly switch between queues when assigning tasks during outbound calls through the click-to-dial functionality.
• Domains: Define a list of domains to specify where the click-to-dial capabilities should be enabled for your agents. This allows you to restrict the functionality to specific domains, ensuring that the click-to-dial feature is available only on designated websites. Enhance control and security over outbound communication within Twilio Flex by tailoring the functionality to your specified domains.
• Standard Reports & Analytics: Elevate your understanding of agent-initiated calls with the Click-to-Engage plugin through our Standard Reports & Analytics. Gain insights into total contacts dialed and other essential metrics.

Take your business to the next level with the Professional plan, offering sophisticated features and dedicated support to meet the demands of your expanding business needs.

Our professional plan includes all of the essentials plan features, plus the following capabilities:

• Manage Agents: Tailor the agent experience within the Click-to-Engage plugin by assigning default outbound caller IDs and queues to individual agents based on your unique requirements. This functionality provides you with enhanced control, streamlining communication and ensuring a more efficient operation.
• Advanced Reports & Analytics: Elevate your understanding of agent-initiated calls with the Click-to-Engage plugin through our Advanced Reports & Analytics. Get access detailed call logs that provide a comprehensive review of all calls made by agents. Enhance decision-making and optimize performance with a robust and detailed analysis of your communication activities within Twilio Flex.