Preview Dialer (PVD) | Subscription Plans

The Preview Dialer plugin includes the following subscription plans:

• Free
• Starter
• Essentials
• Professional
• Enterprise

To purchase the Preview Dialer plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace. 

If you do not have a Gravity Marketplace account sign up for a free account today!

Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.

Our free plan includes the following capabilities:

• Default Timezone: Easily set a default timezone for contacts in a campaign, ensuring standardized timing if no specific timezone is provided for the contact or defined for the campaign. On the Free and Starter plans, the system will utilize the default timezone for all contacts in the campaign.
• Default Country Code: Simplify the contact import process into campaigns by setting a default country code. This default country code will be used when importing contacts if no specific country code is provided.
• Default Outbound Caller ID: Easily configure a default outbound caller ID for campaigns, ensuring a consistent identity when no specific caller ID is provided for the contact or defined for the campaign. On the Free and Starter plans, the system will use the default outbound caller ID for all contacts in the campaign.
• Active Campaigns (1): On the Free plan, you have the capability to have up to 1 active campaign at any given time. This basic limit provides a starting point for managing campaigns within your contact center.
• Campaign Contacts (50): With the Starter plan, campaigns are limited to a maximum of 50 contacts per campaign.
• Contacts Removal: Empower agents with the ability to permanently remove contacts from the campaign, especially in cases where the contact information is deemed invalid or for other reasons preventing successful contact by the agent.

Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.

Our starter plan includes all of the free plan features, plus the following capabilities:

• Manage Contacts: Utilize the "Manage Contacts" feature to effortlessly view and manage contacts within campaigns, gaining valuable insights into their current status.
• Active Campaigns (2): On the Starter plan, you have the capability to have up to 2 active campaigns simultaneously within your contact center.
• Campaign Contacts (250): On the Starter plan, campaigns are limited to a maximum of 250 contacts per campaign.
• Campaign Outbound Caller ID: During campaign creation, set a specific outbound caller ID to be used exclusively for that campaign. This feature allows you to tailor the caller ID for each campaign, providing a personalized and recognizable identity for outbound calls
• Contact Skipping: Enable agents to skip contacts during their current session within the dialer. Skipped contacts can be seamlessly managed by other agents, promoting efficient workload distribution. Additionally, skipped contacts will become available for the same agent in subsequent sessions, offering flexibility in handling outreach efforts within your contact center.
• Number of Contacts: Tailor the total number of contacts that agents can view at once in the Preview Dialer to match your specific preferences. You can configure this setting based on your workflow and operational needs. The maximum limit for contacts viewable at once is set to 50.
• Contacts External Link: Import an example link (e.g., CRM link) for each contact, providing agents with a valuable reference when connecting with contacts.

Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.

Our essentials plan includes all of the starter plan features, plus the following capabilities:

• Active Campaigns (10): On the Essentials plan, you have the capacity to manage up to 10 active campaigns simultaneously within your contact center.
• Campaign Contacts (500): On the Essentials plan, campaigns are restricted to a maximum of 500 contacts per campaign.
• Campaign Timezone: With the ability to configure specific timezones for each campaign, you gain greater control over the dialing schedule for contacts.
• Assigned Contacts: Import contacts into the campaign and assign them specifically to designated agents. This feature ensures that agents are exclusively assigned the contacts intended for their outreach efforts within the campaign.
• Contact Pagination: Enable agents to paginate through their assigned contacts, providing a seamless and efficient way to navigate through the contact list. This feature enhances the user experience for agents handling assigned contacts within your contact center.
• Contact Outbound Caller ID: By importing contacts with assigned outbound caller IDs, you empower your contact center to make outbound calls from the same campaign using different caller IDs for each contact.
• Standard Reports & Analytics: Gain valuable insights into your campaign performance using our Standard Reports & Analytics feature. Use these standard reports to analyze performance trends, measure effectiveness, and make data-driven decisions for optimizing your outreach strategies.

Take your business to the next level with the Professional plan, offering sophisticated features and dedicated support to meet the demands of your expanding business needs.

Our professional plan includes all of the essentials plan features, plus the following capabilities:

• Active Campaigns (25): On the Professional plan, you have the capability to manage up to 25 active campaigns simultaneously within your contact center.
• Campaign Contacts (2,500): On the Professional plan, campaigns are limited to a maximum of 2,500 contacts per campaign.
• Schedule Retries: Enable agents to schedule retries for customers who need to be dialed at another time. By providing the capability to schedule retries, agents can optimize their outreach strategy, ensuring a more successful connection with customers and enhancing the overall efficiency of your contact center operations.
• Custom Contact Data: Import contacts with custom data to be displayed to agents within the Preview Dialer.  By incorporating custom data, you enhance the agent's ability to engage in informed and personalized conversations, contributing to a more effective and tailored outreach within your contact center.
• Custom Dial Order: Import contacts with a custom order to define the specific sequence in which agents will dial contacts within the campaign. This feature provides a high level of customization, allowing you to prioritize and optimize the order in which contacts are dialed based on your contact center's specific needs. 
• Contact Timezone: Import contacts with assigned timezones to ensure compliance with the Telephone Consumer Protection Act (TCPA) when making outbound calls in a campaign. With this feature, contacts will only be appear to agents to be dialed based on their local timezone while the campaign is running. This helps adhere to regulations and ensures that outbound calls are made at appropriate times based on the contact's location within your contact center campaigns.
• Advanced Reports & Analytics: Access advanced insights into your campaign performance with our Advanced Reports & Analytics feature, available exclusively with the Professional plan. Leverage these advanced reports to make strategic and data-driven decisions, optimizing your contact center's outreach strategies for maximum effectiveness.
• Call Logs: Harness the power of call logs to access detailed information on individual calls made within your campaign. This feature empowers you with valuable insights into call performance, including metrics such as call duration, outcomes, and other pertinent details.

Experience the pinnacle of performance and customization with our Enterprise plan, tailored for large-scale operations, providing unmatched flexibility and support.

Our enterprise plan includes all of the professional plan features, plus the following capabilities:

• Active Campaigns (Unlimited): On the Enterprise plan, you have the flexibility to manage an unlimited number of active campaigns simultaneously within your contact center.
• Campaign Contacts (Unlimited): On the Enterprise plan, you have the flexibility to include an unlimited number of contacts per campaign.
• Agent Script: Integrate a defined script for agents when connecting with contacts in the campaign. This feature provides agents with a structured guide, ensuring a consistent and professional approach to customer interactions.
• Agent Script Screen Pop: Automate the screen pop to display the script for each contact when connecting within the campaign. This feature streamlines agent workflows by providing instant access to the relevant script, ensuring a smooth and efficient interaction with each contact.
• Agent Script Custom Data: Dynamically insert custom data included in the CSV import directly within the agent script.