Agentless Dialer (ALD) | Subscription Plans

The Agentless Dialer plugin includes the following subscription plans:

• Free
• Starter
• Essentials
• Professional
• Enterprise

To purchase the Agentless Dialer plugin, you can navigate to the subscription plans within your Twilio Flex instance. Please note, you must have the Gravity Marketplace installed into your account and be granted access to the Gravity Marketplace. 

If you do not have a Gravity Marketplace account sign up for a free account today!

Start your journey with our Free plan, offering key features at no cost, providing a solid foundation for your needs.

Our free plan includes the following capabilities:

• Default Timezone: Set the default timezone for all Agentless Dialer campaigns within your contact center. On the Free plan, campaigns will run based on this default timezone. With the Essentials plan or higher, enjoy the flexibility to configure different timezones per campaign, allowing for a more personalized and optimized scheduling approach.
• Default Outbound Caller ID: Specify the default outbound caller ID for all Agentless Dialer campaigns within your contact center. On the Free plan, campaigns will utilize this default caller ID. With the Essentials plan or higher, benefit from the ability to configure different caller IDs per campaign, offering flexibility in personalizing your outbound communication strategy.
• Default Country Code: Easily configure a default country code for importing contacts into campaigns that don't include a country code. When a country code is not provided during contact import, the system will automatically assign the defined default country code.
• Active Campaigns (1): On the Free plan, you can have up to 1 active campaign at a time. 
• Campaign Contacts (50): On the Free plan, campaigns are restricted to a maximum of 25 contacts per campaign. 
• Scheduled Campaigns (Limited): On the Free plan, campaigns are restricted to being scheduled on the day they are created.
• Campaign Mode (Text-to-Speech): On the Free plan, campaign mode is restricted to using Text-to-Speech (TTS) exclusively, and there is a limit of two available TTS voices. 

Elevate your capabilities with the Starter plan, incorporating all Free tier features and introducing additional functionalities to enhance your experience.

Our starter plan includes all of the free plan features, plus the following capabilities:

• Active Campaigns (2): On the Starter plan, you can have up to 2 active campaign at a time. 
• Campaign Contacts (250): On the Starter plan, campaigns are restricted to a maximum of 250 contacts per campaign. 
• Scheduled Campaigns (Limited): On the Stater plan, campaigns are restricted to being scheduled on the day they are created.
• Campaign Mode (Text-to-Speech Advanced): With the Starter plan, Text-to-Speech (TTS) capabilities are upgraded to include advanced voices from Amazon Polly and Google, specifically for English. This enhancement provides more natural and nuanced TTS options, allowing for a richer and more engaging voice experience within your campaigns.
• Campaign Mode (Audio Recordings): With the Starter plan, campaign mode is enhanced to include the ability to upload audio recordings for use in outbound calls to contacts. This feature allows for a more personalized and customizable approach to your campaign communications, providing a broader range of options beyond Text-to-Speech.
• Leave Voicemail Message: Utilize the Agentless Dialer with answering machine detection enabled to configure campaigns to leave voicemail messages on the contacts' voicemail boxes.

Unlock advanced tools and resources with the Essentials plan, designed to cater to growing demands and streamline your workflow effortlessly.

Our essentials plan includes all of the starter plan features, plus the following capabilities:

• Active Campaigns (5): With the Essentials plan, you gain expanded capabilities, allowing you to have up to 5 active campaigns simultaneously in your contact center.
• Campaign Contacts (1,000): With the Essentials plan, campaigns are now expanded to accommodate up to 1,000 contacts per campaign.
• Scheduled Campaigns: With the Essentials plan or higher, you gain the capability to schedule campaigns to run on specific days and times. This enhanced feature provides more flexibility in planning and executing your campaigns, allowing for strategic timing and coordination with your target audience.
• Campaign Mode (Text-to-Speech All Languages): With the Essentials plan or higher, your campaign mode includes access to all Text-to-Speech (TTS) voices and languages available from Amazon Polly and Google. This expanded feature allows for a more diverse and inclusive voice communication strategy, enabling you to reach audiences in various languages and accents.
• Campaign Outbound Caller ID: Customize your campaign strategy on the Essentials plan or higher by configuring a specific outbound caller ID for each campaign.
• Contact Outbound Caller ID: With the capability to import contacts with assigned outbound caller IDs, you can make outbound calls from the same campaign using different caller IDs for each contact.
• Campaign Timezone: Easily configure the default timezone for contacts within your campaign. This feature allows you to set a standard timezone for all contacts in the campaign, ensuring consistency and adherence to specific scheduling requirements.
• Manage Contacts: Gain visibility into your campaign's contact list and their status with the "Manage Contacts" feature. This functionality allows you to efficiently view and monitor the contacts participating in the campaign, providing insights into their current status and interactions.
• Standard Reports & Analytics: Elevate your understanding of campaign performance with our Standard Reports & Analytics. This feature provides detailed insights into your campaign metrics, allowing you to analyze key performance indicators and make informed decisions within your contact center.

Take your business to the next level with the Professional plan, offering sophisticated features and dedicated support to meet the demands of your expanding business needs.

Our professional plan includes all of the essentials plan features, plus the following capabilities:

• Active Campaigns (10): With the Professional plan, you gain even greater capabilities, allowing you to have up to 10 active campaigns simultaneously in your contact center.
• Campaign Contacts (5,000): With the Professional plan, campaigns are expanded to accommodate up to 5,000 contacts per campaign.
• Contact Timezone: Import contacts with assigned timezones to ensure compliance with the Telephone Consumer Protection Act (TCPA) when making outbound calls in a campaign. With this feature, contacts will only be dialed based on their local timezone while the campaign is running. This helps adhere to regulations and ensures that outbound calls are made at appropriate times based on the contact's location within your contact center campaigns.
• Advanced Reports & Analytics: Unlock enhanced insights into your campaign performance with our Advanced Reports & Analytics, available with the Professional plan. This feature provides detailed and advanced metrics, allowing you to delve deeper into campaign analytics for more informed decision-making within your contact center.
• Call Logs: Utilize call logs to access detailed information on individual calls made within your campaign. This feature empowers you to gain valuable insights into call performance, including details such as call duration, outcomes, and more.

Experience the pinnacle of performance and customization with our Enterprise plan, tailored for large-scale operations, providing unmatched flexibility and support.

Our enterprise plan includes all of the professional plan features, plus the following capabilities:

• Calls Per Second: Harness the power of Calls Per Second (CPS) to increase the number of simultaneous calls made by the system during larger campaigns. By leveraging CPS, you can optimize the performance of your contact center campaigns, ensuring that all calls are efficiently handled and received by contacts.
• Active Campaigns (Unlimited): With the Enterprise plan, you benefit from the flexibility of managing an unlimited number of active campaigns simultaneously within your contact center.
• Campaign Contacts (Unlimited): With the Enterprise plan, you have the advantage of unlimited contacts per campaign within your contact center.
• Campaign Mode (Twilio Studio Flow): Leverage the power of Twilio Studio flows to create custom workflows for customers who answer calls from your campaigns. This feature enables you to dynamically route contacts to agents or guide them through interactive voice response (IVR) workflows. By using Twilio Studio flows, you can design personalized and efficient pathways for contact interactions, enhancing the overall engagement and experience within your contact center campaigns on the Enterprise plan.
• Custom Contact Data: With the Enterprise plan, import custom contact data within your CSV imports, offering the flexibility to use custom variables within Text-to-Speech messages. This feature allows for a more personalized and dynamic communication approach in your contact center campaigns. If utilizing the campaign mode for Twilio Studio Flows, you can seamlessly pass data directly into your Studio Flow, enhancing the customization and adaptability of your workflows.